Vacation Rental Policies
COVID-19 Update
Radiant Resort Properties is committed to your well-being and safety. To protect our guests and staff we have implemented procedures put forth by the U.S. Centers for Disease Control and Prevention (CDC), the Florida Department of Health (DOH), and the Florida Governor's office.
Notwithstanding our commitment to additional health and safety procedures, COVID-19 is a highly infectious virus and Radiant cannot guarantee personal safety. Please see the Indemnification section below for additional conditions regarding our vacation rental policy.
Administration Fee
An administration fee will be added to each reservation for processing and is non-refundable upon cancellation.
Resort Fees
Many resorts and complexes have unique amenities that require wristbands and/or usage fees. A daily resort fee will be added to reservations that fall under this category. This daily resort fee will vary from complex to complex and will be billed as part of the guest’s charges and fees.
Advance Reservations
Reservations can be made up to twelve (12) months in advance. Rates, dates, and properties are not guaranteed. Rates, dates, and properties are subject to change without notice. A minimum payment of fifty (50) percent down per reservation is required at the time of booking the reservation. This advance payment is not a damage deposit.
Age Requirement
No reservations will be made to students or singles under the age of twenty-five. However, we understand extenuating circumstances may apply, please contact one of our reservationists for specific information.
Spring Break Policy
Parents must accompany all persons under the age of twenty-five at all times. Non-compliance of these rules and regulations will result in immediate eviction with no return of any and all funds paid. In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed. Please contact a representative with any questions regarding this policy.
HOA/County Projects, Boardwalks, Beach Access
County and Home Owner’s Association projects as well as extreme weather may restrict certain accesses and amenities. Radiant does not guarantee access to these items and will make no adjustment to rates or fees in the event of inconvenience caused by outages or ongoing projects.
Beach Rules
Please help us maintain our pristine beaches. Remove all umbrellas, chairs, toys and recreation equipment from the beach daily. Items left on the beach one hour after sunset or placed on the beach one hour from sunrise will be removed by County Code Enforcement and will likely be unrecoverable. Select beaches do not permit the use of tents, canopies, or personal umbrellas. Please consult the on-site beach attendant or on-site signage for additional regulations. For safety, please observe the warning flags at all times. https://www.visitsouthwalton.c...
Beach Service Policy
For select properties, complimentary beach service is provided seasonally between March and October, weather permitting. This service includes two beach chairs and one umbrella (unless noted otherwise) and is only offered during regular business hours until 5 PM. Please contact us for availability.
Cancellation Policy
Cancellations requested a minimum of 60 days prior to arrival will be refunded 100% of all monies paid to that point. Cancellations requested between 30-59 days prior to arrival will be refunded 50% of all monies paid to that point. Cancellations requested within 29 days of arrival will receive no refunds of any kind. Cancellations made due to sickness, apprehension, or inclement weather will receive no refund of any kind.
Generali Trip Protection
Guests are strongly advised to purchase optional traveler's insurance to protect their trip. If you should have to cancel your reservation, please notify us immediately, and if you purchased the Vacation Rental Insurance contact Generali to begin your claim. For questions concerning the travel insurance or to make a claim due to a cancellation, please call Generali directly at 800-554-9839. The insurance premium, six-point 95 percent (6.95%) of the total, is non-refundable and non-transferable. No refunds will be made in the event of a mandatory evacuation if guest does not purchase Generali insurance.
Arrival and Departure Times
Check-in is 4:00 P.M. or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. Radiant makes every effort to get every guest in by 4 P.M. but will not issue compensation for check-ins after 4 P.M. Check-out is promptly at 10:00 A.M. To avoid additional cleaning charges please take out the trash, wash the dishes, and leave the unit in a neat and orderly condition.
Construction
Radiant cannot predict construction building/HOA/Resort/County building and improvement projects. No refunds will be given for inconvenience caused by nearby construction.
Grills & Firepits
Private grills, community grills, and firepits are available at select properties as a courtesy and are to be used solely at your own risk. Grills and fire pits are not maintained by Radiant nor do we provide supplies for these items unless otherwise advertised.
Housekeeping Fee
A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee will vary depending on the size of the property. Upon departure, and to avoid additional cleaning charges, we ask our guests to wash all dishes, remove all trash from the property inside and out and leave the unit in a neat and orderly fashion.
Indemnification, Venue, and Governing Law
By placing a reservation payment, the Tenant understands and agrees to the following:
Tenant understands and agrees that the Rental Property and Premises are owned by the Property Owners and not by Radiant Resort Properties and/or any of its agents, officers, directors, employees, members, homeowner associations, affiliated companies or representatives (collectively, "Indemnitees"). Tenant further understands and agrees that third-party vendors have provided and may from time to time continue to provide services to the Rental Property and Premises or Activities for participation by tenants, including but not limited to beach service, bicycles, watersports, golf carts, workout facilities, in house dining, spa usage, and pool usage. Tenant hereby expressly agrees and understands that Indemnitees shall not be liable to Tenants for the acts or omissions of (i) the Property Owners, or (ii) third party vendors operating on or adjacent to the Rental Property and/or Premises, whether or not such vendors act pursuant to a contract with Indemnitees, and Tenant hereby waives and releases all such claims against Indemnitees to the greatest extent permitted by applicable law. Tenant agrees to defend, indemnify and hold harmless Indemnitees from and against any and all losses, damages to persons or property, injuries including but not limited to illnesses, the costs or expenses of any kind arising out of or relating thereto to the contraction of the coronavirus infection or COVID-19, occurring during or subsequent to the tenancy, causes of action, claims, demands and/or expenses, including legal fees and expenses whether or not a lawsuit is filed and including legal fees and expenses on appeal (collectively, "losses"), of whatever kind or nature arising out of or on account of, or resulting from or related to use or occupancy of the Rental Property and/or Premises by Tenants and their invited guests, that may occur before, during, or after the lease term. The foregoing limitations on liability and indemnification obligations shall include, without limitation, any and all losses arising out of Indemnitees' own or sole negligent acts or omissions, except to the extent that such losses are caused by Radiant Resort Properties’ own gross negligence or willful misconduct.
Tenant further understands and agrees to defend, indemnify and hold harmless the Property Owners from and against any and all losses, of whatever kind or nature arising out of or on account of, or resulting from or related to (i) use or occupancy of the Rental Property and/or Premises by Tenants and their invited guests, and/or (ii) any act or omission of any third party vendor operating on the Rental Property and/or premises, except to the extent that such losses are caused by Property Owners' own gross negligence or willful misconduct.
The laws of the state of Florida, excluding its choice of law provisions, will govern this vacation rental agreement and any dispute that arises between you and Radiant. All claims, actions and disputes related to this vacation rental agreement, or related to any services performed pursuant thereto, will be brought solely in the federal or state courts located in Walton County, Florida, and by entering into this agreement you consent to exclusive personal jurisdiction of such courts and waive any objection as to inconvenient forum. This agreement is not legally binding until accepted by Radiant in the State of Florida.
The provisions set forth in this paragraph shall survive the expiration or termination of this Agreement.
Internet Access
Privacy & terms usage for properties with internet access. Users/guests may not use the internet access contained in or around Radiant Properties for malicious or unethical activity, including assessment of other people over the internet, or that violates federal, provincial, or copyright laws. This act in conjunction with the Digital Millennium Copyright Act. Any and all misuse that is reported will be dealt with swiftly. The guest that is listed on the reservation is ultimately responsible for the guest 's/family member's actions during the duration of their stay. Advertised internet access is not guaranteed, and service is subject to service providers. No compensation will be issued for disruptions of service.
Method of Payment
Reservations made thirty (30) days or more in advance, the method of payment is by credit card (MasterCard or Visa) for the reservation fifty-percent (50%) deposit. Your final payment is due thirty (30) days prior to arrival. For reservations made less than thirty (30) days prior to arrival, immediate payment in full is required by credit card (MasterCard or Visa).
Minimum Night Stay
Rates and minimum stay requirements vary by property and season. Please contact a Radiant representative for details.
Neighborhood Rules/HOA
Many properties located in residential neighborhoods are controlled by a Home Owner Association. The entities may have specific rules and regulations such as beach and parking pass requirements, limited parking, no grills, no golf carts, etc. Please contact a Radiant representative to ensure compliance as most violations warrant a fine that the guest will be responsible for paying.
Noise Ordinance
Florida Statute 125.01 prohibits excessive noise at any time. Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices will be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property, with the doors and windows closed. At 10:00 P.M., all guests not staying at the property need to depart from the premises. Third-party noise issues should be reported to appropriate associations and local authorities. Radiant Resort Properties will not issue compensation for any noise disturbances.
Owner's Closet and Garages
Most properties have interior locked closets that are not available to guests. Many garages are also locked off for owner storage and will be considered off-limits to all rental guests. Violation of this policy will result in additional charges under the Property Damage agreement.
Occupancy
All Radiant properties list maximum sleeping availability to maintain appropriate comfort and reduce property wear and tear. Any excess of occupancy must be approved, or the guest may incur additional expenses and/or possible eviction. Please contact a Radiant representative for questions regarding this policy and any flexibility that may be available.
Damage Reporting
At check-in, any present damage to the property must be reported within the first 24 hours. Any additional damage throughout the duration of your stay must be reported promptly to Radiant when it occurs. Failure to report damage may result in additional charges to the reservation. Radiant has the sole administrative authority of this policy and the exclusive right to determine the extent of repairs necessary as a consequence of the guest’s actions. Radiant Resort Properties reserves the right to recover any damages resulting from any of the foregoing from guests. Radiant is authorized to charge the card or cards on file for any damages suffered as a result of conduct or misconduct detailed in this paragraph.
Security Systems
Please note that some Homes, Condominiums, and/or Common Areas may be equipped with security systems; e.g., onsite security, cameras, alarms, etc. For additional information, please ask a representative for details.
Service & Emotional Support Animals
Radiant Resort Properties is happy to welcome our guest’s service animals. A service animal is a “working” animal and is not considered a pet. Be sure your animal meets the mandatory requirements for an ADA Service Animal. You can find a helpful link here ADA.GOV to confirm you meet the guidelines. You will need the required ADA documentation with you at all times while occupying a Radiant property. Let us know you are requesting this special accommodation when you book, so it can be documented on your reservation. Radiant will not be responsible for fines or fees charged to you if we are not notified in advance of your stay.
Emotional Support Animals do not currently meet the ADA Guidelines as service animals and are subject to property restrictions and pet fee(s). Additional details may be found below under the “Pet-Friendly Properties” portion of this policy.
Smoke Detectors
All of our vacation rentals are equipped with smoke detectors. If you are hearing impaired, a hearing-impaired smoke detector can be provided upon request.
Pet-Friendly Properties
Radiant Resort Properties has an inventory of pet-friendly properties. All pet-friendly properties receive deep cleaning after each pet stays in an effort to maintain an enjoyable environment for the next guest. An additional, non-refundable pet cleaning fee will be charged to each reservation under the following schedule:
1-3 bedrooms: $250 non-refundable pet fee
4-5 bedroom: $300 non-refundable pet fee
6-7 bedrooms: $350 non-refundable pet fee
8+ bedrooms: $450 non-refundable pet fee
Pool, Hot Tub, & Spa Policies
As the renter, you agree that you will use the pool, hot tub, and/or spa at your own risk and that Radiant will not be held responsible for the injuries sustained by you or your fellow guests or party members when using the swimming pool, hot tub and/or spa. You further agree that you will not permit any minor to swim in the pool, hot tub, and/or spa unaccompanied by an adult. Pool heat is offered seasonally between October and April, however, pools cannot be heated if the temperature is below fifty-two (52) degrees or above eighty (80) degrees. For an additional cost per day for most properties, the pool temperature will be set between eighty (80) and eighty-five (85) degrees. Pool Heat must be purchased for the entire/duration of stay and will be billed at the time of the request. Please contact Radiant for details on the additional cost. In the event of a pool heat disruption, only the actual cost of the heat will be credited. Allow at least forty-eight (48) hours for the pool heater to heat the pool water to the set temperature. Hot Tubs in most rental homes are not operational unless designated in the property details. Homes offering a hot tub as an amenity may have restrictive times and additional fees associated. Please contact a Radiant representative for additional information.
Please Note: there are particular risks involved with using a pool, hot tubs, or spa. By using any pool, hot tub, or spa, you put yourself at risk of possible airborne or waterborne pathogens. If you or anyone in your party are at high risk, please contact a physician prior to any use of a pool, hot tub, or spa. It is important to read the information below to familiarize yourself with safety policies pertaining to the pool, hot tub, or spa use.
•No lifeguard is on duty. All persons who use the pool, hot tub, or spa do so at their own risk
•No running, diving, or rough playing
•No glass in the pool or hot tub area
•No food allowed in the pool or hot tub
•Enjoy the pool or hot tub from 7 am to 10 pm only
•Proper swimwear required
•Children in diapers must wear swim diapers at all times
•Shower before entering the pool or hot tub
•Do not swallow or ingest pool water
•No animals allowed in the pool or hot tub
•Keep all doors and gates adjacent to the pool, hot tub, or spa locked to prevent unauthorized entry or entry by unaccompanied minors.
•Children under the age of 10 are prohibited from using the hot tub or spa
•Elderly persons, pregnant women, infants, and those with health conditions including but not limited to diabetes, heart disease, high or low blood pressure should consult a physician before entering a pool, hot tub, or spa
Tampering with pool equipment may result in injury and/or a fine. All pool equipment must be operated by a licensed professional contracted by the property owner. Guests found to have tampered with pool equipment may be subject to additional charges.
Community Pools
Community or condominium pools are not controlled or maintained by Radiant Resort Properties; As a result, Radiant cannot be held responsible for inconveniences resulting from the pool. No concessions will be provided for the lack of pool heat. Community Pool Heating is offered seasonally under the control of the managing associations and at their sole discretion. Dates may vary, contact a Radiant Representative for more information, or examine the individual property listing.
Property Damage
In order to provide our guests with the best vacation possible, we ask that all damages and/or maintenance items within the property be reported upon arrival to Radiant. Every effort will be made to correct items in a noninvasive, efficient manner. An active credit card is required to maintain the reservation and the integrity of the unit. By signing this agreement you waive your right to dispute any charges that are made to your credit card regarding this policy. Non-billing stipulations include:
•No damage to the property or theft.
•No violations of rental or association policies.
•Rental is left in a neat and orderly condition.
•All garbage is removed from the house and pool areas.
Radiant will make every effort to notify you of impending charges; however, Radiant reserves the right to bill the credit card for violations of this policy. Any legal dispute of the damages will be contained to the State of Florida and the County in which the rental property resides.
Smoking
Smoking is strictly prohibited in all Radiant Resort Properties. Radiant reserves the right to bill the credit card on file for violations of this policy. In condominium complexes, smoking and use of chewing tobacco may be prohibited in common areas, including the garage, walkways, pools, spas, and pool decks, as well as on private balconies. Specific rules and regulations will be posted on each listed and be made available upon request.
Special Events
Most special events require appropriate permitting. Please contact a Radiant Representative for specific details.
Subletting/Subleasing
All reservations and the corresponding properties are strictly prohibited from subletting or subleasing and may not be reassigned or transferred to a third party. An attempt to do so will result in immediate cancellation of the reservation and forfeiture of all rental payments, deposits, and fees.
Rental Equipment/Furnishings
All vacation rental homes are privately owned properties furnished and equipped by its owner. As such, Radiant Resort Properties cannot make any changes to the furnishings or equipment provided by the owner. If you require special appliances or equipment, please bring them with you. Decor, style and color will vary & furnishings are subject to change without notice. Under no circumstances are furniture, bedding, mattress pads, utensils, or any other property supplied with the rental property to be taken out or transferred from one property to another; you will be charged to retrieve or replace rental home/condo property that is removed from the home/condo Moving of furniture is prohibited; do not move furniture or otherwise remodel the home. You will be charged for the time it takes to move furniture and for any repairs of any damages caused by moving items.
Taxes
Florida sales tax varies and is configured according to each county. Taxes are subject to change and will be reassessed to each reservation. Guests are responsible for paying all applicable taxes in full prior to checking in.
Trailers, RVs, and Motorcycles
Trailers and RVs are not permitted at most of our properties due to homeowner associations and size. Also due to noise restrictions in some neighborhoods and resorts, Motorcycles may not be permitted. Please contact a Radiant representative for properties that allow them. For options for temporary parking of vehicles, trailers, and RVs please contact Radiant Resort Properties during normal business hours.
Unit Access/Service Policy
Radiant Resort Properties reserves the Right of Entry. Due to limited “turn-around” times through peak season, unit access may be required during your stay to maintain unit maintenance, real estate showings, and/or inspections. Radiant will do its best to notify you of entry. Tenants are not required to be present for matters in ingress or egress.